Requesting an appointment
You can request an appointment with a doctor or other healthcare professional online (Monday to Friday) during opening times:
- phone us on 020 8510 4490
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Nurse or healthcare assistant appointments
You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.
We will respond to requests within 4 hours during opening times.
You can also:
- phone us on 020 8510 4490
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
We welcome referrals and contact from hostel/shelter staff, pharmacists, healthcare providers, social care workers, providers of soup kitchens, anyone who has a concern about someone they know.
The Greenhouse GP Practice shares premises with Hackney Housing officers who offer sessions throughout the week.
We work closely with social care workers in identifying homeless people, developing comprehensive care plans, work towards reducing rough sleeping, reducing emergencies admissions, and worsening medical conditions.
We are involved in the teaching and training of other health professionals to better understand the needs of homeless people.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 020 8510 4490 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible.